"Many people entering today's workforce lack the fundamental business and interpersonal skills needed to be effective in their jobs. Even experienced line and support staff often lack the critical skills necessary to cope with today's changing work environment, overcome obstacles and solve problems in a way that leads to positive outcomes for them and for the organization.
WorkSkills: Steps to Your Success addresses the specific needs of today's line and staff support employees-new hires as well as established employees. And by addressing their needs, it addresses the organization's needs-to reduce turnover, to increase productivity, to embrace change, to create loyalty."
Module Titles:
1) What it Takes to Succeed: The Basic Principles
2) Getting the Informatin You Need
3) Speaking with Confidence
4) Positive Responses to Change
5) Defusing Emotionally Charged Situations
6) Helping Your Tea Work
7) Managing Life Outside of Work: Handling Emergencies and Resisting Temptations.